Refund & Payment Policy

Welcome to the payment and refund policy page for Associative, a full-service software development and technology consulting firm headquartered in Pune, Maharashtra, India. Please read our financial terms and conditions carefully before finalizing your project.

1. Payment Terms

  • Advance Payment: A 25% advance payment is strictly mandatory to finalize your project and assign a developer.

  • Non-Negotiable Pricing: All prices and timelines mentioned in our quotations are final. Because we provide fully custom development services rather than off-the-shelf products, bargaining or negotiation is not possible.

  • Transparent Billing: We work strictly on a Time-and-Materials (T&M) basis. Invoices are transparently compiled and submitted on a daily, weekly, or milestone basis.

  • Accepted Payment Modes: We accept safe, transparent electronic bank payments inside India via RTGS, NEFT, IMPS, PayPal, Bank Transfer and UPI.

  • Taxes: All our quoted prices are exclusive of Goods and Services Tax (GST). An 18% GST (or as applicable by the Government of India) will be added to your final invoice.

2. Our 100% Refund Guarantee

Customer trust and engineering excellence are our priorities. If we fail to fulfill our written commitments as per the agreed quotation, or if we fail to deliver within the agreed timeline, we will offer a full 100% refund without any issues.

3. When Refunds Are Not Provided

We operate highly professionally and expect the same from our clients. Refunds will not be issued under the following circumstances:

  • Project Cancellation: If the client cancels the ongoing project for any reason.

  • Payment Defaults: If the client fails to pay a milestone payment or does not clear any payment dues on time.

  • No “Time Pass” Work: We work highly professionally based on written commitments. We do not entertain unpaid, trial-base, or speculative work.

  • Misbehavior & Abuse: We operate with a strict zero-tolerance policy. If a project must be terminated by us due to threatening language, unnecessary frustration, or abuse towards our team, no refund will be issued. Furthermore, strict legal action will be taken for our business and reputation loss.

4. Post-Launch Support

While this is not a refund, we ensure your investment is protected immediately after delivery. Every software deployment comes standard with a 7-day complimentary post-launch support period to fix any deployment bugs or minor alignment issues.

Contact & Support

If you have any questions regarding your billing, payments, or refunds, please reach out to our management team:

  • Office Working Hours: 10:00 AM IST to 8:00 PM IST (Monday to Saturday)

  • Phone / WhatsApp Support: +91 9028850524

  • Official Corporate Email: info@associative.in | associative07@gmail.com

  • Office Address: Khandve Complex, Yojana Nagar, Lohegaon – Wagholi Road, Lohegaon, Pune, Maharashtra, India – 411047