Welcome to Associative, a premier software development firm headquartered in Pune, Maharashtra. We understand that in the financial sector, system downtime and unresolved technical issues are not just inconveniences—they are critical risks. To help banking and financial institutions maintain uninterrupted operations, Associative offers specialized Finacle L1/L2 support services.

Backed by our dedicated team of IT professionals and our extensive experience in Financial & Trading Enterprise Solutions, we are equipped to handle the complexities of core banking environments.

Comprehensive Support for Core Banking

Navigating the technical landscape of enterprise banking platforms requires a deep understanding of complex architectures. Our Finacle L1/L2 support services are designed to ensure your core banking system runs efficiently, securely, and seamlessly.

Level 1 (L1) Support: Frontline Resolution

Our L1 support acts as the first point of contact for your banking staff, ensuring routine issues are handled swiftly:

  • Incident Triage: Logging, categorizing, and prioritizing Finacle-related tickets.

  • Basic Troubleshooting: Resolving common user queries, password resets, and access management.

  • System Monitoring: Keeping a vigilant eye on application health and alert monitoring to preemptively identify system stress.

  • Escalation Routing: Accurately gathering initial logs and routing complex anomalies to L2 teams without delay.

Level 2 (L2) Support: Advanced Technical Triage

For issues requiring deeper technical investigation, our L2 engineers step in with specialized expertise:

  • Deep Log Analysis: Examining Finacle application and server logs to identify the root cause of failures or performance bottlenecks.

  • Database Querying & Correction: Utilizing our proficiency in SQL (Oracle, PostgreSQL) to resolve data mismatches, stuck transactions, or batch job failures.

  • Infrastructure & Environment Support: Troubleshooting middleware, Java errors, and server-side issues across cloud environments (AWS, Google Cloud, Azure) or on-premise setups.

  • Bug Tracking & Patch Application: Coordinating with L3 teams or the vendor (Infosys) for core bug fixes and assisting in the safe deployment of patches via our robust CI/CD pipelines (Docker, Kubernetes, Jenkins).

Why Choose Associative for Finacle Support?

Established on February 1, 2021, and formally registered with the Registrar of Firms (ROF), Pune, Associative operates with unyielding transparency and regulatory compliance.

  • Deep Technical Roster: Finacle relies heavily on Java and robust databases. Our backend mastery in Java (Spring Boot, Jakarta EE), C++, Python, and comprehensive Database management (SQL & NoSQL) makes us highly capable of supporting heavy enterprise architectures.

  • Strict Client Confidentiality: We understand banking requires absolute security. We adhere to rigorous non-disclosure agreements (NDAs), do not maintain a public portfolio, and ensure your operational data remains strictly confidential.

  • Transparent & Flexible Engagement: We operate strictly on a time-and-materials basis. We offer flexible engagement models ranging from 3 to 9 hours per day (Monday through Saturday) to cater to your evolving support needs. Invoices are submitted daily, weekly, or on a milestone basis so you only pay for the work performed.

Contact Us to Secure Your Banking Operations

Ensure your core banking systems operate at peak performance with Associative’s Finacle L1/L2 support services. We look forward to bringing our operational excellence to your team.

Associative

  • Address: Khandve Complex, Yojana Nagar, Lohegaon – Wagholi Road, Lohegaon, Pune, Maharashtra, India – 411047

  • Office Hours: 10:00 AM to 8:00 PM (Monday – Saturday)

  • WhatsApp: +91 9028850524

  • Email: info@associative.in

  • Website: https://associative.in

  • Contact Us directly: https://associative.in/contact

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