Customer Service Automation with AI

Welcome to Associative. We define the future of interaction by transforming visionary support strategies into scalable digital realities.

Headquartered in Pune, Maharashtra, India, and established on February 1, 2021, Associative is a team of dedicated innovators and IT professionals. We specialize in building custom customer service automation with AI solutions that go beyond simple scripts to deliver genuine, intelligent engagement.

Intelligent Automation, Not Just Chatbots

Generic chatbots often frustrate customers. At Associative, we leverage cutting-edge Generative AI to build systems that understand context, sentiment, and intent.

Generative AI & LLMs We specialize in Large Language Models (LLMs) to create sophisticated customer service agents. Using frameworks like LangChain, Ollama, and Keras, we build chatbots and content generation tools that can:

  • Answer complex queries in natural language.

  • Provide 24/7 support without human intervention.

  • Automate ticket resolution and routing.

Core AI/ML Capabilities Our solutions are powered by robust backend logic utilizing the Python ecosystem (TensorFlow, PyTorch, Scikit-learn) and Java libraries (Deeplearning4j). This ensures your automation learns and improves over time.

Next-Generation Support: NexusReal

Associative is at the forefront of R&D with our flagship project, NexusReal: Intelligence Fused Reality. We are pushing the boundaries of what customer service automation with AI can look like.

Instead of text-only interfaces, imagine:

  • Interactive AI Avatars: Digital agents with realistic lip-syncing and expressions.

  • Real-Time Communication: Instant voice and video responses powered by LLMs.

  • Human Cloning Technology: Using Neural Radiance Fields (NeRFs) and Gaussian Splatting for hyper-realistic virtual assistance.

Seamless Integration with CRM & ERP

Automation creates value only when it connects to your existing data. We ensure your AI agents have the full context of the customer journey.

  • CRM Integration: Customization and connectivity with Salesforce, Microsoft Dynamics 365, Odoo, and ERPNext.

  • Omnichannel Deployment: We deploy automation across Native Mobile Apps (Android/iOS), Cross-Platform solutions (Flutter, React Native), and high-performance Web Applications (React, Angular, Vue.js).

Why Choose Associative?

Strategic Expertise We are an Adobe Bronze Solution Partner and an Official Reseller Partner of Strapi, validating our technical excellence in managing the content and data that fuels your AI.

Unyielding Transparency & Ownership Developing AI requires handling sensitive customer data.

  • Strict NDAs: We adhere to rigorous non-disclosure agreements.

  • 100% Ownership: You own the code and the model. Upon project completion and final payment, we transfer all IP rights to you.

  • No Public Portfolio: We do not share your project to protect your competitive advantage.

Flexible Engagement We operate Monday through Saturday with variable engagement models (3 to 9 hours per day). Our billing is transparent, operating strictly on a time-and-materials basis.

Get Started

Elevate your customer experience. Contact us today to discuss how we can build a custom AI automation solution for your business.

Associative Address: Khandve Complex, Yojana Nagar, Lohegaon – Wagholi Road, Lohegaon, Pune, Maharashtra, India – 411047 Phone/WhatsApp: +91 9028850524 Email: info@associative.in Website: https://associative.in

Office Hours: Monday – Saturday: 10:00 AM to 8:00 PM

Customer Service Automation with AI | Custom LLM & Chatbot Solutions