Welcome to Associative, a premier software development and consulting powerhouse headquartered in the vibrant technological hub of Pune, Maharashtra, India. Founded on February 1, 2021, and officially registered with the Registrar of Firms (ROF), Pune, we operate with complete transparency (PAN ABUFA2034P, GSTIN 27ABUFA2034P1ZX).

At our core, we are a dedicated team of 11 highly skilled IT innovators passionate about transforming visionary ideas into tangible, impactful, and scalable digital realities. Our mission is to serve as a trusted technology partner, guiding businesses through the complexities of the digital landscape.

Our Machine Learning (ML) and Artificial Intelligence (AI) Development expertise is precisely tailored to create cutting-edge AI Call Centre and Contact Centre solutions that drive growth, efficiency, and market leadership for your business.

🚀 Our Core AI Capabilities for Contact Centres

We don’t just build chatbots; we create intelligent, fully-integrated conversational AI systems designed to handle complex customer interactions, reduce operational costs, and provide superior service 24/7.

Generative AI & LLM-Powered Solutions

We are at the cutting edge, utilizing Large Language Models (LLMs) and frameworks like Keras, LangChain, and Ollama to build:

• Intelligent Conversational AI: Develop sophisticated virtual agents that understand natural language, context, and intent (NLU/NLP).

• AI Chatbots: Custom-built for website, WhatsApp, and social media integration to handle first-line support, FAQs, and lead qualification.

• Voicebots: Integrate voice processing to manage inbound and outbound calls, performing tasks like appointment booking, order status updates, and verification.

• Sentiment Analysis: Implement AI to gauge customer mood and prioritize urgent or negative interactions for human agent intervention.

Core AI Technologies

Our solutions are built using a rich ecosystem of modern ML/AI tools:

• Python: Leveraging libraries like TensorFlow, PyTorch, Scikit-learn, NLTK, and spaCy for model training, data processing, and natural language understanding.

• Scalable Backend: Secure and scalable server-side systems using technologies like Node.js (Express.js) and Python (FastAPI).

✨ Our Guiding Philosophy: Transparency and Quality

Our operational philosophy is anchored in two fundamental pillars: absolute transparency and a holistic approach to product development.

Radical Transparency: Know What You’re Paying For

Trust is the cornerstone of our partnership. For all hourly work, we provide:

• Daily or Weekly Screen Recordings: Verifiable proof of the work performed by our developers during all project hours.

• Regular Source Code Sharing: Access to the latest source code is provided daily or weekly.

• Detailed Updates: Comprehensive reports and updates are shared regularly.

• Documented Communication: All communication is meticulously documented via WhatsApp and email to ensure perfect alignment.

Holistic Product Development

We believe in building complete, robust, and polished solutions from the ground up. Our goal is to deliver a fully-featured, production-ready product engineered for future scalability and long-term maintainability. We do not cut corners; we build solutions that last.

🛠️ Comprehensive Service Portfolio

In addition to our specialised AI development, your AI Call Centre solution can be seamlessly integrated with our diverse service offerings:

• Web Development: Crafting the front-end user interfaces and back-end APIs for agent dashboards and analytics platforms.

• Mobile Application Development: Building native or cross-platform apps (Flutter, React Native) for agent tools and management oversight.

• Custom Software Development: Building bespoke tools to streamline call centre operations.

• Data Management and Visualization: Creating powerful, interactive dashboards with Tableau or Power BI to monitor AI performance, call volumes, and customer satisfaction metrics.

• DevOps and Cloud Services: Implementing CI/CD pipelines (Jenkins, Docker, Kubernetes) and managing infrastructure on AWS, GCP, or Azure for high availability and scalability.

🤝 Partner with Associative

Our team operates from Monday to Saturday, offering flexible engagement models. We offer two payment models: per-developer-per-hour (with daily invoicing and work proof) or fixed project cost/milestone-based.

Partner with Associative to leverage the power of custom AI and transform your customer experience.

Contact Information

WhatsApp/Call: 9028850524

Email: info@associative.in

Address: Khandve Complex, Yojana Nagar, Lohegaon – Wagholi Road, Lohegaon, Pune, (M.H), India – 411047